Return and Refund Policy for Inkjet-Pro.com

At Inkjet-Pro.com, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we offer a hassle-free return and refund policy to ensure your shopping experience remains positive.

1. Eligibility for Returns

• Items must be returned within 30 days of the purchase date.
• Products must be unused, unopened, and in their original packaging.
• A valid proof of purchase (order confirmation or receipt) is required.
• Ink cartridges and toners that have been opened or used cannot be returned unless they are defective.
• Clearance or final sale items are not eligible for returns.

2. How to Initiate a Return

• Contact our support team at info@inkjet-pro.com with your order details and reason for return.
• Our team will guide you through the return process and provide a return authorization number.
• Securely package the item and ship it back to the address provided using a trackable shipping method.

3. Refund Process

• Refunds will be processed within 7-10 business days after receiving the returned item.
• Refunds will be issued to the original payment method.
• Shipping costs are non-refundable, unless the return is due to an error on our part (such as receiving the wrong item or a defective product).
• If a returned item is found to be used or not in its original condition, a partial refund or store credit may be issued instead of a full refund.

4. Exchanges

• If you receive a defective or incorrect item, we will replace it at no additional cost.
• Exchanges must be requested within 30 days of receiving the product.
• Contact our support team to arrange an exchange.

5. Cancellations

• Orders can be canceled within 24 hours of purchase if they have not yet been shipped.
• Once an order has been shipped, it cannot be canceled, but you may initiate a return after delivery.

6. Damaged or Defective Products

• If you receive a damaged or defective product, please contact us within 7 days of delivery.
• We may require photo evidence of the damage before processing a replacement or refund.

7. Non-Returnable Items

• Opened ink cartridges or toners (unless defective)
• Downloadable software or digital products
• Clearance or final sale items

8. Contact Us

For any questions regarding our Return and Refund Policy, feel free to reach out:Email: info@inkjet-pro.com
Website: Inkjet-Pro.com